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OrdVia – Terms, Safety & Privacy Policy

Last Updated: 11/02/2026

Welcome to OrdVia. By accessing or using this platform, you agree to comply with the following Terms, Safety & Privacy Policy. These terms are designed to protect Customers, Taskers, Riders, Shoppers, Business Owners, and the platform as a whole.

1. Platform Overview

OrdVia is a digital marketplace that connects:

1. Customers (Senders)

Individuals who:

  • Request errands or on-demand services

  • Order food from restaurants

  • Order medication from pharmacies

  • Upload prescriptions where required

  • Request consultations where available

2. Taskers

Independent individuals who:

  • Perform errands

  • Complete task-based services

  • Handle custom service requests

Taskers do not handle restaurant or pharmacy delivery orders unless explicitly assigned as Riders.

3. Riders

Independent delivery agents who:

  • Deliver food from restaurants

  • Deliver medication from pharmacies

  • Handle storefront-based order deliveries

Riders operate only within confirmed orders placed through the platform.

4. Shoppers

Individuals who:

  • Purchase goods on behalf of Customers

  • Provide receipts and proof of purchase

5. Business Owners

  • Restaurants offering food ordering and table reservations

  • Pharmacies offering medication ordering, prescription-based dispensing, and consultations (where applicable)

OrdVia operates a secure escrow-based payment system to protect all parties.

2. General User Responsibilities

All users agree to:

  • Provide accurate and truthful information

  • Use the platform lawfully

  • Communicate respectfully

  • Follow local regulations

  • Avoid unsafe conduct

  • Refrain from fraud or manipulation of payments

Failure to comply may result in suspension or permanent termination.

3. Food Ordering & Restaurant Services

Restaurant services operate as storefront commerce, not task-based services.

Customers

Customers may:

  • Browse restaurant listings

  • Add items to cart

  • Place orders

  • Make table reservations

  • Pay securely via escrow

Customers must:

  • Confirm delivery address accuracy

  • Inspect food before confirming delivery

  • Raise disputes before confirming completion

Restaurant Owners

Must:

  • Provide accurate menus, prices, and availability

  • Comply with food safety regulations

  • Fulfill confirmed orders promptly

  • Notify customers of delays

  • Honor confirmed reservations

4. Pharmacy & Medication Services

Pharmacy services operate as regulated storefront commerce.

Medication Ordering

Customers may:

  • Browse available medication

  • Add medication to cart

  • Upload prescriptions (where required)

  • Complete payment securely

Prescription Uploading

Customers must:

  • Upload valid prescriptions

  • Ensure prescriptions are clear and readable

  • Confirm medication details before purchase

Pharmacies must:

  • Verify prescriptions before dispensing

  • Reject invalid or expired prescriptions

  • Comply with local pharmaceutical regulations

  • Refuse illegal or controlled substances without proper documentation

5. Consultation Services & Privacy

Some pharmacies or licensed professionals may offer consultation services through the platform.

Important Notice

Consultations are informational unless explicitly conducted by licensed professionals under applicable laws.

Privacy of Consultations

OrdVia prioritizes privacy and confidentiality:

  • Consultation chats are encrypted and protected.

  • Prescription uploads are securely stored.

  • Sensitive medical information is not shared with Taskers or Riders.

  • Riders only receive delivery details necessary for order fulfillment.

  • Medical details are visible only to the pharmacy handling the order.

OrdVia does not sell, share, or distribute medical information to third parties except where required by law.

Users acknowledge that digital communication carries inherent risks and agree to use secure internet connections.

6. Task-Based Services (Taskers)

Taskers perform errands and on-demand services.

Taskers must:

  • Accept only tasks they understand

  • Confirm details before starting

  • Avoid unsafe locations

  • Respect client property

  • Complete tasks as described

  • Keep communication within the platform

Customers must:

  • Provide clear instructions

  • Confirm task completion honestly

  • Avoid requesting illegal services

7. Riders (Food & Medicine Delivery Agents)

Riders are responsible only for delivery fulfillment.

Riders must:

  • Deliver only confirmed platform orders

  • Handle food hygienically

  • Handle medication securely

  • Verify delivery location before handover

  • Avoid tampering with packages

  • Maintain professional conduct

Riders do not:

  • Provide medical advice

  • Modify food orders

  • Open sealed pharmacy packages

8. Shoppers

Shoppers must:

  • Purchase only requested items

  • Confirm substitutions before purchase

  • Upload receipts

  • Avoid counterfeit or restricted goods

  • Follow transport safety guidelines

9. Escrow, Payments & Disputes

Escrow System

  • Customers pay upfront.

  • Funds are held securely.

  • Funds are released only after:

    • Task completion, OR

    • Food/medicine delivery confirmation

Payment Rules

  • Off-platform payments are not protected.

  • Cash transactions outside the platform are discouraged.

Disputes

OrdVia may:

  • Review chat logs

  • Review receipts

  • Review delivery proof

  • Hold or partially release funds

  • Issue refunds where justified

OrdVia’s dispute decision is final.

10. Prohibited Activities

Strictly prohibited:

  • Illegal goods or services

  • Fraudulent prescriptions

  • Harassment or threats

  • Fake deliveries

  • Identity impersonation

  • Circumventing escrow payments

  • Abuse of refund policies

Violations may result in account suspension and legal action.

11. Data Protection & Privacy

OrdVia collects only necessary data to:

  • Process transactions

  • Facilitate deliveries

  • Verify identity

  • Resolve disputes

Sensitive data (medical, prescription, consultation details) is:

  • Stored securely

  • Access-restricted

  • Not shared with unrelated parties

  • Not sold to advertisers

Users are responsible for safeguarding their account credentials.

12. Emergency Situations

If any user feels unsafe:

  • Leave the area immediately

  • Contact platform support

  • Contact local emergency services if necessary

The platform may suspend accounts during investigations.

13. Liability Disclaimer

OrdVia acts as a digital marketplace and escrow facilitator.

OrdVia does not:

  • Prepare food

  • Dispense medication

  • Provide medical diagnosis

  • Perform tasks directly

Users operate independently and accept participation risks.

14. Policy Updates

These Terms may be updated at any time.

Continued use of the platform constitutes acceptance of the latest version.

15. Contact & Support

For reports, disputes, or emergencies, contact platform support through official in-app channels.

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